Detailed contribution information
| Contribution title | 3370 - Using iwantgreatcare a web based feedback tool to improve CAMHS services |
|---|---|
| Contribution code | PS02-36 (P) |
| Authors | |
| Form of presentation | Poster |
| Topic |
|
| Abstract |
background- The lived experiences of children, young people and families are a core element of the evidence base that must inform our work, alongside research and practice expertise. Research demonstrates how vital it is to build upon meaningful direct engagement in case work to involve children and young people in decision-making and service design iWantGreatCare.org is a service which allows NHS and private health care patients to rate individual GPs, hospital doctors and nursing staff on the care they provide. The website collects information from patients regarding the quality of care they have received from doctor and other healthcare professionals and now includes information about nhs services which includes Camhs inpatient services in the Northamptonshire healthcare trust method- service users can directly access the website and give information regarding the ward. There are questionnaires for the child as well as for the carers. The questions for the carers include include 1) how likely are you to recommend our service to your friends family if they are children need similar care or treatment 2) what was good about your child's care and what could be improved 3) was your child treated with dignity and respect 4) were you treated with dignity and respect 5) did you receive timely information about your child's care and treatment 6) was your child treated well by staff looking after him or her there is a free box for comments demographic data about the child's age sexuality and the person completing the form is collected. There is a similar form for the child themselves to fill out ward managers have access to the form and feedback received is discussed in ward meetings. And actions are taken. The ward has a you said we did chart we run focus groups on a yearly basis which looks at the changes that have occurred from this feedback and look at its coherence and give further feedback on whether they feel this is useful or not the poster looks at comments that were received positive and negative. How we tell the ward improve. And the usefulness of checking this again in focus groups which helps to sort out individual experiences which are circumstantial and process failures |