19.09.2017 » Block 1 (11:30 - 12:30) | Block 2 (15:15 - 16:15) 20.09.2017 » Block 3 (10:30 - 11:30) | Block 4 (14:30 - 15:30)
Wayne Langley, President, Varsity, Denver, Colorado, United States Lawrence Carlson, President and CEO, United Methodist Communities, Neptune, New Jersey, United States Robert Dahl, President and CEO, Elim Care, Inc., Eden Prairie, Minnesota, United States
Effectively leveraging your organization's reason for existence has never been more challenging. Today's leaders must have a clear understanding of the obvious, as well as the subtle, connections between mission, culture and brand. If you have not revisited your brand relevance within the past five years, you are likely overdue. How are consumers reacting to your brand as it exists today? Are all your lines of care and services operating at full capacity? Are you the market leader in the sectors most important to your mission? Are there too many organizations you envy? Who emulates what you offer the marketplace? Creating an organization that cares about how it conducts business and that does not fall prey to the temptation to compromise its values is one of your leadership imperatives. At this session learn how to connect your purpose, culture and brand to ensure your organization's mission is forever sustainable.
Wayne LangleyWayne currently leads a leading mature market consulting firm, providing strategic marketing and communications services as well as sales and organizational performance consulting. As president, Wayne is responsible for Varsity’s uniquely integrated practices that represent a comprehensive solutions model for addressing today's complex business challenges. During his short time with Varsity, Wayne has developed an organizational performance consulting practice focused on helping clients ensure a level of operational excellence consistent with their brand promises. Over his career, Wayne has created opportunities to meet the unique needs of senior living organizations. He possesses an invaluable combination of strategy development expertise, business development experience and operational understanding to help clients more effectively achieve their organizations’ business objectives.
Larry CarlsonLarry Carlson is president & CEO of United Methodist Communities which owns and operates ten senior communities throughout the state of New Jersey providing service to 1,400 residents, by over 1,000 associates. Mr. Carlson has over 35 years of leadership experience in multiple aspects of eldercare including CCRC, long-term skilled nursing, post-acute rehabilitation, congregate housing, adult day health, and assisted living. He earned a Master of Business Administration Degree from Babson College in Wellesley, MA. For many years he served as Board Chair of Health Resources Alliance an equity membership and service organization benefiting the long-term care industry through collective initiatives. Currently, he serves as a member of the board of directors of LeadingAge New Jersey as chair of the strategy committee and as director and treasurer of the United Methodist Association.
Robert M. DahlRobert M. Dahl has been President and CEO of Elim Care, Inc. since 1994. Prior to Elim, Robert served as the leader of senior care organizations in Michigan and New Jersey. Robert is a member of the Care Choice board of directors, serving as Chair for two years. Care Choice is a long-term care cooperative comprised of 24 non-profit long-term care organizations. He is also a member of the board and former board chair of LeadingAge MN – the state trade association representing most of the state’s non-profit health and housing providers to older adults. He is also a board member of North Memorial Health, a health system of hospitals, physicians and specialty clinics that primarily serves the northwest metropolitan area of the Twin Cities. Robert is a graduate of Calvin College in Grand Rapids, Michigan and the University of Minnesota Center for Long Term Care Administration.
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Dr. Wilfried Schlueter, Professor, WHZ University of Applied Sciences, Sachsen, Germany Dr. Katharina Oleksiw, Professor, Carinthia University of Applied Sciences, Kärnten, Austria
With new thinking and approaches, providers can actively promote cooperation while addressing the shortage of skilled workers in nursing homes. Intergenerational management is a useful approach that fosters cooperation among the generations. Learning from each other along with the use of divergent skills and abilities of different generations – such as media literacy of Generation Y and experiential knowledge of the baby boomer generation – advances mutual understanding of needs in their everyday work and has a positive impact on teamwork amongst occupational groups and functional areas in a facility. Given the demographic changes and decline in the labor force, it is important to make optimal use of the existing workforce. At this session review six steps designed to provide guidance on how leadership skills can be extended towards the expression of "generational leadership." Learn how to set course for the future of your organization with new ideas for everyday management.
Prof. Dr. Wilfried SchlüterProf. Dr. Wilfried Schlüter holds a Diploma of Adult Education from the University of Oldenburg and a PhD from the University of Kassel. Since 1998, he has been a professor for Management and Organization Techniques in Healthcare Management at the West Saxon University of Applied Sciences of Zwickau, as well as a Mediator since 2004. Dr. Schlüter has 30 years of experience as a consultant and trainer for non-profit organisations in change management; concept development; personal development; quality management; and development and introduction of standards. From 1995 to 2002 he was president of the German Association for Directors of Residential Care Homes for the Elderly and Handicapped Persons and a director of the European Association for Directors of Residential Care Homes for the Elderly 2001 to 2012. Dr. Schlüter researches in dignity, quality, training, and personal development.
Prof. Dr. Katharina OleksiwProf. Dr. Katharina Oleksiw is a nurse who received her Diploma of Adult Education at the University of Oldenburg and her PhD at the University of Oldenburg. From 2009-2012 she was a professor for nursing and classification at the West Saxon University of Applied Sciences of Zwickau and a professor for care sciences at Carinthia University of Applied Sciences, Kärnten since 2012. Dr. Oleksiw has 25 years of experience as consultant and trainer for non-profit organisations, including care planning and documentation, development and introduction of standards, quality management, concept development. She is an IMOZ trainer for mäeutic, a trainer for kinästetic, an E-Qalin® trainer in quality management system for residential and nursing homes, as well as a researcher in a range of areas including nursing theory, dignity, quality, and training.
This presentation has been cancelled.
Chris Straw, Managing Director, ThomsonAdsett, Melbourne, Victoria, Australia
Active ageing is the process of optimizing opportunities for health, participation and security in order to enhance quality of life for all people as they age. In an age-friendly city, policies, services, settings and structures support and enable people to age actively (WHO 2006). An age-friendly place is not just “elderly friendly.” Barrier free buildings and streets enhance the mobility and independence of people with disabilities, young as well as old. Secure neighborhoods allow children, younger women and older people to venture outside in confidence to participation in physically active leisure and social activities. Families experience less stress when their older members have the community support and health services they need. The whole community benefits from the participation of older people in volunteer and paid work. In addition, the local economy profits from the patronage of older adult customers. Examples from around the globe will be used to illustrate best practice.
Chris StrawChris Straw is a Partner and Group Managing Director of ThomsonAdsett, a leading international architecture and design firm with studios throughout Australia and Asia. Chris’ main focus over the last 20 years has been in seniors living design with his interest extending beyond just the built form - to assisting clients achieve operational success and understanding the impact of design on an individual and their quality of life. He is actively involved in the continued education and development of future models for seniors living, including SAGE (Studying and Advancing Global Eldercare) and is a Founding Board Member of CommonAge, an organisation focused on advancing the interests of older people throughout the Commonwealth. Chris is invested in the development of future models for aged care, focusing on emerging trends and the cultural and market shifts shaping this sector.
Manon Bruinsma, European Director, Music & Memory, Amsterdam, The Netherlands
Thousands of aging people worldwide, living at home or in long-term care facilities, face mental and physical difficulties. Despite the best efforts of loved ones, the lives of many older persons often lack meaning, spontaneity, choice, and reliable social interaction. Music & Memory, using inexpensive and readily available technology, connects nursing home residents and elders at home with their individual histories, giving them back their own music and awakening long-lost memories. As a U.S. nonprofit organization, Music & Memory has successfully scaled this approach in more than 2,800 residential care facilities, hospices, hospitals, adult day and home care programs in all 50 U.S states and eight other countries. Results from the Wisconsin Department of Health Services which operates Music & Memory in 386 residential care homes and home care programs and research outcomes will be presented. Challenges and successes of the program will be highlighted. Video excerpts from the prizewinning documentary “Alive Inside” will be shown, as well as recent videos from certified facilities.
Manon BruinsmaManon Bruinsma, BM, RMTh, SMTA, NMT-F, has worked as a music therapist for people with personality disorders, veterans, chronic psychiatric clients, in rehabilitation and with people with dementia in nursing homes. In various nursing homes she set up large scale iPod projects, in which residents of the nursing home have access to their favorite music. Manon is the European Director of the Foundation Memory and Music and founded the Dutch Music & Memory Foundation and works to promote the use of music in intra- and extramural care. She has taught music therapy at the Hogeschool Arnhem and Nijmegen. At the Artez conservatory she teaches music therapy approaches. She has worked on several multidisciplinary guidelines and the Cochrane review on music therapy and dementia. Manon works in private practice at Muzis Amersfoort where she provides neurologic music therapy in all domains.
Kim Daly Nobbs, Principal, Prajna Partners LLC, Lancaster, Pennsylvania, United States Gregg J. Scott, Senior Partner, RLPS Architects, Lancaster, Pennsylvania, United States
This session will examine programming, design and service trends and innovations that are transforming senior living in the United States. Focusing on hospitality, engagement and improved well-being rather than code restrictions, healthcare and elderly housing, the speakers will introduce new residential models and programs that bring multiple generations together and create communities full of vibrant energy and enthusiasm. Case studies will be utilized to illustrate the strong and positive impact reimagined programs and environments can have on the quality of life for all who live and work within a senior living community. Four transformative design trends will be introduced and explored relating to new models of independent living, community engagement, adventures in dining and reimagining wellness. The presenters will provide insights into the “why” and “how” for each trend, as well as the projected and realized outcomes. Case studies will illustrate the multifaceted components to providing a hospitable environment where bricks and mortar are just the beginning.
Kim Daly NobbsKim Daly Nobbs is the founder of Prajna Partners LLC, a consulting firm helping clients achieve greater brand/ culture alignment by focusing on strategic planning and leadership development. Throughout her more than 25-year career in senior living, Kim has been instrumental—in both her executive leadership positions and as a consultant—in creating organizational development initiatives to support mission and vision. Kim has been a frequent speaker at regional, national and international senior living conferences and currently serves as adjunct faculty at York College of Pennsylvania, where she teaches the strategic planning, marketing and public relations segment of NHA certification course. She is a certified Cultural Transformation consultant through the Barrett Values Centre, an international organization designed to help leaders measure and manage the cultures of their organizations.
Gregg ScottGregg Scott, FAIA, is the senior partner at RLPS Architects. His passion for providing meaningful environments for older adults spans a 35-year career involving innovative design solutions, writing for trade journals, amateur photography and lecturing at state, national and international conferences. An NCARB Registered Architect in 22 states, Gregg was recently elevated to the American Institute of Architect’s College of Fellows, the highest honor awarded to members who have made significant contributions to the profession. He serves on the AIA Committee on Architecture for Health and the Council of Hospice Professionals and is a member LeadingAge and the National Hospice Organization. Gregg’s years of experience focusing on senior living uniquely qualify him to offer vision and insight for designing life-affirming environments for the aging.
Paul Bennett, Director, Aged Care Channel - Australia and UK, Roseville Chase, New South Wales, Australia Ilsa Hampton, Chief Executive Office, Meaningful Ageing Australia, Melbourne, Victoria, Australia Richard Lance, Chaplain, Wesley Mission Queensland, Brisbane, Queensland, Australia
At this session hear the results of a project funded by the Commonwealth Government of Australia to research and develop National Guidelines for Spiritual Care in Aged Care. Presenters will provide an international perspective that led to the formation of an innovative strategic partnership that created an integrated series of training programs that build on Spiritual Care Guidelines, enabling care providers to recruit and develop volunteers who now serve and support the physical and spiritual care needs of the elderly. The session will give an overview of the nine learning modules and examples of how care providers have used these modules to form a blended learning package, responding to the needs of their volunteers and staff. A case study will demonstrate how Wesley Mission Queensland worked with the Aged Care Channel to recruit and developed volunteers to work with their spiritual care team and care staff to assist in the care of their residents and clients.
Paul BennettPaul Bennett is the co-founder at the Aged Care Channel (ACC), where everyone is passionate about the quality of care of older people and the people that care for them. ACC use the power of storytelling to engage, inform and inspire learning in Australia, UK and Ireland care organizations. Paul is also co-founded the Rural Health Satellite Network, the Health Television Network and the Health Channel to ensure contemporary care practice and the opportunity for continuous learning was available to everyone, no matter where they lived and worked, anytime and anywhere. Paul is a Member of Institute of Chartered Accountants in Australia, Member of Australian Institute of Company Directors and has a Master of Business Administration from Macquarie University Graduate School of Management in Sydney.
Ilsa HamptonIlsa Hampton, MPH, BA, BTheol, GradCertMgt, GradDipEd, PASPEA commenced in March 2016 as CEO of Meaningful Ageing Australia. Meaningful Ageing Australia is the lead agency for the federally funded National Guidelines for Spiritual Care in Aged Care. Prior to joining Meaningful Ageing Australia, Ilsa worked for 8 years at aged and community services organisation Baptcare (Victoria & Tasmania, Australia) in a number of senior roles; and held various sector positions such as Chair of the multi-faith Diploma of Pastoral Care and Ageing Committee, and Chair of Spiritual Health Victoria’s Aged Care Advisory Group. From 2002 Ilsa also worked on secondment as a supervisor (mentor and coach) in Clinical Pastoral Education in various locations around Melbourne. Ilsa has extensive experience in the strategic integration of pastoral and spiritual care in aged care.
Richard LanceRichard Lance is a minister in the Uniting Church in Australia, where he is an aged care chaplain at Wesley Mission Queensland - a proponent of The Eden Alternative - and simultaneously the chaplain at one of only two children’s hospices in Australia. He has been a parish minister and a hospital chaplain. In aged care as in health care, Richard works in multi-disciplinary teams, so that the delivery of pastoral and spiritual care forms part of a whole person-centered service. Finding, selecting, training and mentoring lay volunteers is vital to pastoral care delivery. This is Richard’s third career, after many years as an international software marketer and a regular soldier.
Pegeen Sullivan, Vice President, Community Life, Seabury Active Life Community, Bloomfield, Connecticut, United States Cecily Laidman, Executive Director, Cadbury at Home, Cadbury Senior Lifestyles, Cherry Hill, New Jersey, United States
The need for culture change is most often driven by societal changes. This is especially true when responding to the impact of global mobility and major social justice movements. This session will explore the history, parallels and lessons learned from the global migration and major social justice movements in the last 75 years as they apply to the long-term care industry and the demand to create welcoming, affirming and safe community cultures. Speakers will cover the impact of global migration after WWII and major social justice movements including The Greatest Generation (religious bias), The "I Have a Dream" Generation (racial/cultural bias) and The Gen Silent (sexual orientation bias). Members of each movement will explore how individual perspectives, values and belief structures uniquely impact diversity awareness and cultural change efforts for both residents and staff. Panelists will share lessons learned from their own culture change and social justice experiences and offer strategies to build safe, welcoming, affirming and inclusive environments.
Pegeen SullivanPegeen Sullivan is vice president of community life at Seabury, a Life Care Community, in Bloomfield, Connecticut. She has been with the organization for 12 years. Prior to Seabury, she worked more than 10 years with the Department of the Air Force Services Division, where she served as a Command Marketing Director with operational oversight for marketing community-based programs on nine installations in three countries. She was a member of two separate management teams that won the prestigious General Curtis E. LeMay Award for Best Program in the Air Force. She has also served as Customer and Business Services Manager for the City of Sunnyvale, California. Ms. Sullivan has a Bachelor of Science in Recreation and Park Administration from Eastern Kentucky University. She was a Fellow for the 2014 Leading Age Leadership Academy.
Cecily LaidmanCecily Laidman has been in the senior living industry for over 13 years. As the Executive Director of Cadbury at Home, Cecily is responsible for the day-to-day operations, managing the services of members, as well as overseeing all marketing and sales efforts. Before joining Cadbury at Home in 2012, Cecily was Director of Marketing and Sales at The Evergreens, in Moorestown, NJ and Director of Sales and Marketing at Stonebridge at Montgomery, a Springpoint Senior Living CCRC in Princeton, NJ. Before entering the senior living industry, Cecily managed her own marketing and communications consulting firm as well as Laidman Fine Art, Inc. a corporate art consulting firm. She received her Bachelor’s degree from the State University at Buffalo in Buffalo, NY.
Jeremy NeelyVice President, Northeast Region, ACTS Management Services, West Point, PA, United States
Jeremy O. Neely serves as Vice President, Operations – Northeast Region. Mr. Neely has more than 20 years of healthcare management experience and is a licensed Nursing Home Administrator. He has served ACTS in a number of roles since 1999. Most recently serving as Executive Director at Normandy Farms Estates. He is a member of the LeadingAge PA board of directors and is a Certified Aging Services Professional (CASP). Mr. Neely currently serves as a CARF/CCAC surveyor and successfully completed the LeadingAge Leadership Academy program in 2010.
Walter Coffey, President & CEO, LeadingAge Georgia, Atlanta, Georgia, United States
Embrace the global journey of change. Many people do not understand dementia. As a result, people living with the condition are regularly stigmatized. The stigmatization increases as a person's dementia progresses and their abilities decline. Together, providers and advocates can enable individuals, families, residents and clients to live fully with dementia across every setting and community. In the spirit of "nothing about us without us," be inspired by comments from people living with dementia. Meet the Dementia Action Alliance, the U.S. people's movement for person-centered dementia care and support. Explore current attitudes and practices as well as challenges and opportunities with colleagues to imagine how a global movement will make a difference. Workshop attendees will collaborate in elevating the vital importance of this perspective and the roles they can play in helping influence the global conversation and focus on creating and tipping the status quo.
Walter CoffeyWalter has worked formally to improve the quality of life of older adults for over 30 years. Along with developing and leading professional development and educational programs, he has presented workshops at state, national and international conferences. He is passionate about facilitating the development of individuals and organizations, especially relating to quality, person-centered care and services. Walter is an advocate for individuals living with dementia. He serves on the Board of Directors of the national Dementia Action Alliance. As a gerontologist and thought leader, Walter has provided leadership to various boards, task forces, committees, regulators, legislators, and study groups. He has worked in many housing and community-based services settings and presented at state, national and international conferences. Currently, Walter is the President & CEO of LeadingAge Georgia.
